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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Erika Santucci

March 20, 2025

5  out of  5
rating by Erika Santucci
"I needed a quote for car insurance for not only me but my 2 teenage sons. I spoke with Nicole and she was so knowledgeable, friendly, and full of energy! It made making a call that I would normally consider a chore to a very pleasant experience! Would highly recommend!"
We responded:
"Thank you, Erika, for sharing your experience! I'm happy to hear that Nicole made the process enjoyable and informative for you and your sons. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Kristin Hartman

March 20, 2025

5  out of  5
rating by Kristin Hartman
"I absolutely adore everyone at the Neal Wandell office! Carla and Thomas have both been so helpful and wonderful to work with. Super quick and efficient, and very kind!"
We responded:
"Kristin, thank you for your kind words and 5-star review as well as letting us assist with your insurance needs. My team and I are always here for you! -Neal"
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Scot Newcom

February 22, 2025

1  out of  5
rating by Scot Newcom
"While this review will probably be removed. There is something about this agent's practice that I found disturbing or a better way to say it "NOT so helpful!" When we purchased our home in Jonesborough five years ago, we changed from our previous insurance company, Nationwide. When we first signed up with Start Farm, everyone in the office was fantastic. They were even able to cut our monthly Insurance premium down, saving us several hundred dollars each year. The office staff was always very receptive and helpful every time that we called. But over the past five years, we had someone injure themselves on our property ($1,000 in claim damage). We reported it immediately and were assured that we were covered and we did not have to worry about it. A couple of years later, when the big hailstorm came through Jonesborough, I called Neal's office and I told them that I did not know if there was way damage, but for peace of mind, they could send someone out to check my roof. ($0.00 in claim damage). Then in 2024 our area was hit with another storm that cause damage to our home and resulted in us having to have our roof replaced. ($1,500 in claim damage). Well, half of our roof was replaced. In January 2025, I received a letter from State Farm informing me that our homeowner's insurance was going to be cancelled. This was not due to the amount of money that they had paid out over the five years, but because we had three claims submitted to State Farm. After receiving the letter, I reached out to Neal and was told that he would investigate it and call me back. Over a period of a week, I spoke with everyone in the office, and each assured me that Neal would call me back. To add insult to injury, I was informed that State Farm does not look at the amount of money that they paid out, but the number of claims. Two of the three employees that I spoke with said, "Well if you had spoken to me, I would have told you not to file a claim." Guess what, I have spoken to each employee, except for Neal. My advice, be care when dealing with this Neal Wandell Agency and their employees. Ultimately, they cannot be trusted and are not helpful. It has been a little more than a month since I was told that Neal would call be back. It shouldn't surprise you that I have never received a call back. Unfortunately, State Farm Insurance has turned into Start Harm Insurance. After telling others about what happened to me, others began to share their horror stories about State Farm. Since my auto was with State Farm, and my house was no longer going to be covered, they were going to raise my auto insurance almost $40 more per month. Fortunately, I found a better insurance company for my auto, and I'll be saving $130 per month. As I was searching for another company to cover our home, I spoke with several different agents and each of them told me that I had more than one claim in a five-year period that they would not be able to cover us. The insurance’s little secret that they don’t tell you about. Thanks, Neal for all your help! Wait, you did not provide us the help we needed or was there to walk or talk us through this nightmare."
We responded:
"Scot, thank you for sharing your experience. I’m truly sorry to hear about the frustration you’ve had with the service you received. We always aim to provide excellent customer care and support, and it's clear we missed the mark in this situation. I understand how upsetting it can be when issues arise with insurance, especially when it feels like you're not getting the help you need in a timely manner. I sincerely apologize for not following up with you as promised and for the lack of communication you experienced. We value all of our clients, and I want to assure you that your concerns are being taken seriously. I appreciate your feedback, as it helps us improve and avoid situations like this in the future. If you’d be willing, I’d like to discuss your experience further and see if there’s anything we can do to resolve the situation. Thank you for giving us the opportunity to address this."
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Emily

January 17, 2025

5  out of  5
rating by Emily
"I had an agent named Nicole helping me figure out how to transfer my insurance from state to state. She made it very easy. She was very kind and made sure to walk me through what each part of my insurance policy as well as helped me to understand different deductions I could get. I highly recommend this agent."
We responded:
"Thank you, Emily, for your wonderful feedback! I'm delighted to hear that Nicole made your transition smooth and straightforward. It's great that Nicole could provide clear explanations and help you explore options for saving money while maintaining the coverage you need. If you have any more questions or need further assistance, feel free to reach out. We're here to help"
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Charles LaRosa

December 19, 2024

5  out of  5
rating by Charles LaRosa
"What a great experience! Nicole was kind, friendly and most of all accommodating. She followed up and followed through. She helped so much during our hectic relocation. She was knowledgeable and flexible. Couldn’t have asked for more. Thank you!"
We responded:
"Charles, thank you for sharing your experience! I'm glad to hear that Nicole was able to assist you so effectively during your move. It's wonderful she met your needs by truly listening to your concerns. Our team is committed to providing attentive and caring service, and your feedback is greatly appreciated. If you need any further assistance, please don't hesitate to reach out. -Neal"
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Mary Caruso

December 18, 2024

5  out of  5
rating by Mary Caruso
"Nicole was a great help today. She has a great attitude and was very knowledgeable. She took her time and explained everything I needed to know. Thank you Nicole!"
We responded:
"Mary, thank you for your great review. I am very lucky to have Nicole on the team. We appreciate your business! -Neal"
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John L

November 21, 2024

4  out of  5
rating by John L
"I have had wonderful service with this team in the past which I certainly appreciate. I have dropped all of my insurance with them as I was told an appraisal would be reviewed again by Neal and some guy named ( Joe). The only responses I received were from Mr. Vermillion the original person that did the assessment that was in question. When I asked for a return call from Neal he never called me back. I guess he or his business has outgrown each other. If I had received a return call I would most likely never started looking at other insurances. I did find a top tier company who raised my coverage considerably ( especially homeowners) for less that $200 per year. Couldn't help but say YES to better coverage at such a low price increase. So, consider shopping your home and auto insurance every year. You may stay with the same insurer or find like I did better rates and insurance coverage with someone else. Still I give the group a 4 star as Carla and Bradley do a great job carrying Neal's agency"
We responded:
"John, thank you for your review. I apologize for the miscommunication on your claim as you and had communicated back and forth several times trying get this resolved. Thanks for your positive review of my staff and we have appreciated your business. We hope we can earn your business back in the future. "
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Matthew Brandon Wilburn (booGladly)

October 29, 2024

5  out of  5
rating by Matthew Brandon Wilburn (booGladly)
"I was treated to be able to work with Carla Kemp today at this office. She was knowledgeable, friendly, helpful, and I couldn't be more satisfied with the coverage I received and the price to match. Highly Recommend."
We responded:
"Thanks so much for trusting us with your insurance needs. We are lucky to have Carla! We appreciate your business! -Neal Wandell, Agent"
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Gabrielle Cook

September 20, 2024

5  out of  5
rating by Gabrielle Cook
"I inquired about a quote for State Farm online. I spoke with Bradley who was very knowledgeable and had a quote for me within 15 minutes of speaking with him! He didn't pressure me into adding on any extras. I was able to get insurance for me and my fiancé on both of our vehicles and renters insurance grouped into one. Plus, we're saving about $120 a month by switching! Bradley was the best! If you're thinking about switching insurance give them a call!"
We responded:
"Gabrielle, thank you for your positive review and trusting us with your auto and renters insurance. I am very happy to hear that Bradley provided you with great customer service, we are lucky to have him. We appreciate your business! -Neal Wandell, State Farm Insurance Agent"
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Germ Clementi

September 6, 2024

5  out of  5
rating by Germ Clementi
"Very helpful very nice easy to talk to went above and beyond to help"
We responded:
"Thank you for your positive review Germ! We're thrilled to hear that you are happy with the service you received. We appreciate your loyalty and trust in us. If you ever need any assistance or have any questions, feel free to reach out. We're here to help -Neal Wandell"
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Ronda Reed

September 4, 2024

5  out of  5
rating by Ronda Reed
"I got a call about saving on my auto insurance as I was looking for a cheaper price. Bradley from state farm called and saved me just under 110 dollars a month for 2 vehicles and renters insurance. I couldn't be happier, great friendly service and no special hype about their rates and services. I highly recommend them for any insurance needs you may have!!"
We responded:
"Ronda, thanks for allowing us to help you with your auto and renters insurance. We are lucky to have Bradley on the team and we appreciate your business! -Neal Wandell"
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Trishul T

August 16, 2024

5  out of  5
rating by Trishul T
"The service I received was exceptional and efficient! Bradley, the State Farm Insurance agent, was knowledgeable, friendly, and helpful. I would certainly encourage my family and friends to consider State Farm after such a wonderful experience. They show genuine care for their customers and make the entire process smooth and comforting."
We responded:
"Thanks so much for your review! I'm really glad Bradley could help you out and provide the professionalism and care we strive to provide. We appreciate your feedback and are here for any future needs! - Neal Wandell - State Farm Insurance Agent, Johnson City, TN"
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Highlandridgecommunity HOA

August 6, 2024

5  out of  5
rating by Highlandridgecommunity HOA
"Great experience with Bradley. I moved my various insurance needs over to State Farm. I was able to save money this year"
We responded:
"Thank you for sharing your fantastic experience with us! I am thrilled to hear that Bradley provided you with exceptional service. We are grateful for your kind words and look forward to assisting you in the future. Your satisfaction is our priority! - Neal Wandell, State Farm Insurance Agent, Johnson City, TN"
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Melissa Brooks

June 20, 2024

5  out of  5
rating by Melissa Brooks
"Very professional and thorough with great rates!"
We responded:
"Thanks Melissa, we appreciate the kind words. Thanks for trusting us with your insurance needs!"
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Charlys Silva

June 7, 2024

5  out of  5
rating by Charlys Silva
"Very good experience with them 👌 all times! Definitely recommend!!!"
We responded:
"Charlys, thanks for the kind words. We appreciate your business and for always being so kind. Please reach out to us anytime for all your insurance needs."
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Matt Lorencen

June 4, 2024

5  out of  5
rating by Matt Lorencen
"Always responsive. Great products & service. Thankful for Neal, Carla and the team."
We responded:
"Matt, thank you for your five-star review. We always strive to give the best possible service to our customers. We always want to walk through your insurance needs and make sure we find the coverages that fit your needs for your car insurance and home insurance. Thank you for being part of our State Farm family at my office here in Johnson City! -Neal "
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Madison Rice

May 28, 2024

5  out of  5
rating by Madison Rice
"Carla is the sweetest, very helpful and knowledgeable. I’ve had my insurance through her for a while now and I have no complaints!"
We responded:
"Thank you for the amazing review Madison. Our team works hard to provide excellent service, and we are thrilled to hear that Carla helped with your home and auto insurance policies! Thank you for trusting us with your insurance needs!"
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D

May 24, 2024

5  out of  5
rating by D
"I have always been treated courteously and attended to immediately. I highly recommend Carla and am grateful for her assistance."
We responded:
"Thank you for your 5 star review. We are very fortunate to have Carla! We appreciate your business!"
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Amy c

May 24, 2024

5  out of  5
rating by Amy c
"Carla did a great job helping me with my auto insurance. She ran numbers so I could make an informed decision regarding a vehicle purchase for the type of vehicles I was interested in, and the correlating insurance cost and coverage. This was done promptly meanwhile Carla was answering any questions that I had. Thanks!"
We responded:
"Amy, thank you for sharing your positive experience working with Carla! We are pleased that you felt comfortable and informed throughout the process. We are grateful for your trust in us to provide top-notch home and auto insurance!"
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Roger Duncan

May 22, 2024

5  out of  5
rating by Roger Duncan
"Bradley really knows his insurance business. He is so knowledgeable."
We responded:
"Roger, thank you for the great review and trusting our team with your Insurance needs."
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John Johnson

May 22, 2024

5  out of  5
rating by John Johnson
"I had some questions about insurance policies while shopping around for the right one for my family. I talked with Bradley Townsend, and he thoroughly answered every question I had. He then helped me decide on the best one for my family. Thanks again Mr. Townsend"
We responded:
"Thank you for the five-star rating, John! I'm pleased to hear that you found our team helpful and professional. We appreciate your recommendation and look forward to assisting you with all your insurance needs in the future!"
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Tiffany Johnson

May 22, 2024

5  out of  5
rating by Tiffany Johnson
"Bradley was wonderful to work with! He took time to educate us on our options so that we could make an informed decision on what would be best for our family. I’m thankful for his time and knowledge!"
We responded:
"Thank you so much for sharing your wonderful experience with Bradley and our State Farm team. We're thrilled to hear about the excellent customer service you received!"
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Angel Morgan

May 22, 2024

5  out of  5
rating by Angel Morgan
"Bradley Townsend was amazing to work with. Very knowledgeable and answered all my questions."
We responded:
"Angel, thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
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Natasha Townsend

May 21, 2024

5  out of  5
rating by Natasha Townsend
"Everyone at the office is kind and friendly! Bradley helped me with all my insurance needs. He listened to all my questions and concerns as well as throughly explaining things to make sure I was getting exactly what I needed!"
We responded:
"Thank you for the kind words and for trusting our office for all your insurance needs. We appreciate your business!"
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Justin Reagan

May 21, 2024

5  out of  5
rating by Justin Reagan
"Bradley Townsend was extremely helpful when we was looking for car insurance. Highly recommend him to anyone and everyone."
We responded:
"Justin, thank you for the great review for our team and recommending our agency to others in need of Insurance. We appreciate you!"